Redmond App Terms and Conditions

1. The Service

The Service provides digital language-learning tools and content, including flashcards, vocabulary and pronunciation practice, native-speaker audio, progress tracking, and artificial-intelligence-powered conversation and feedback features. Available features, categories, and usage allowances depend on your plan.

We may improve or update the Service. We do not guarantee any particular language proficiency, examination, academic, or professional result.

2. Accounts

You must provide accurate, current information, keep your credentials confidential, and promptly notify us of unauthorized access. Unless expressly permitted under a business or team plan, an individual account may only be used by the person for whom it was created.

3. Plans and Subscriptions

Some features may be available free of charge. Paid access is offered through monthly and annual auto-renewing subscriptions. The price, billing interval, included categories, feature limits, and any trial or discount are shown before purchase.

Subscriptions renew for the selected billing period until cancelled. By subscribing, you authorize recurring charges. We will give advance notice of price changes affecting an existing subscription where required by law.

4. Payment Providers

Website purchases are sold and processed by Polar Software, Inc. ("Polar") as Merchant of Record and authorized reseller. Your purchase from Polar is also governed by the buyer terms and policies presented at checkout. Polar handles payment processing, applicable transaction taxes, invoices, refunds, and chargebacks for those purchases.

Purchases made through Apple App Store or Google Play are sold and administered by the relevant store and are also subject to its terms. We remain responsible for providing and supporting the Service. The applicable seller or store provides the receipt or invoice for your purchase.

5. Cancellation and Refunds

You may cancel through the customer portal or the subscription-management controls provided by the seller or app store through which you subscribed. Unless applicable law requires otherwise, cancellation stops future renewals and paid access continues until the end of the paid billing period.

Refunds are handled by Polar, Apple, or Google for purchases made through their respective services, subject to their policies and mandatory consumer law. Nothing in these Terms limits a refund or other remedy to which you are legally entitled. For questions about use of the Service, contact info@redmondconsultants.com.

6. Consumer Right of Withdrawal

If you are a consumer in Germany or another jurisdiction providing a statutory withdrawal right, the required withdrawal information and instructions will be provided during or in connection with the purchase. If you expressly request or consent to immediate provision of digital content or services before the withdrawal period ends, special rules may apply. Nothing in these Terms limits your statutory withdrawal rights.

7. Licence and Acceptable Use

Subject to these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose during your permitted access period.

Unless permitted by law or expressly authorized by us, you may not:

• copy, reproduce, or redistribute substantial portions of the Service or its content;
• sell, sublicense, or commercially exploit access to the Service;
• reverse engineer, interfere with, or circumvent security or subscription restrictions;
• use automated systems to scrape or extract content or data;
• share an individual paid account with unauthorized users; or
• use the Service unlawfully, fraudulently, or abusively.

8. Intellectual Property

The Service, including its software, branding, design, text, exercises, learning materials, audio, and graphics, is owned by us or our licensors and protected by applicable intellectual-property laws. These Terms grant only the right to use the Service as described above. All other rights are reserved.

9. User Content

If you submit text, answers, audio recordings, or other content ("User Content"), you retain ownership of it. You grant us the rights reasonably necessary to host, process, analyze, and use User Content to provide the Service, subject to our Privacy Policy and applicable data-protection law. You must not submit content that is unlawful or infringes another person's rights.

10. AI Features

AI features may generate conversations, exercises, translations, explanations, or feedback. AI output may be inaccurate, incomplete, or inappropriate and is provided as a learning aid, not an authoritative source. You are responsible for evaluating it before relying on it for important academic, professional, legal, or other purposes.

11. Availability and Changes

We aim to provide reliable access but do not guarantee uninterrupted or error-free availability. Interruptions may occur for maintenance, security, technical failures, updates, or circumstances outside our reasonable control. Changes and updates to digital products remain subject to mandatory consumer law.

12. Suspension and Termination

We may restrict or suspend access where reasonably necessary because of a material breach of these Terms, unlawful or fraudulent use, a security risk, payment failure, or a legal requirement. Where required by law, we will provide appropriate notice and an opportunity to remedy the breach.

You may stop using the Service at any time. Deleting your account is separate from cancelling an active subscription unless expressly stated otherwise.

13. Consumer and Business Customers

Consumers retain all mandatory rights relating to digital products and services under applicable German and European law. If these Terms conflict with mandatory consumer law, that law applies.

If you use the Service primarily for commercial or independent professional purposes, you are acting as a business customer ("Unternehmer"). Separate terms may apply to business or team plans. A separate written business agreement takes precedence to the extent of any conflict.

14. Liability

We are liable without limitation where liability cannot legally be excluded or limited, including for intent, gross negligence, and injury to life, body, or health. We are also liable under applicable law for breach of material contractual obligations; where legally permissible, liability for negligent breach may be limited to foreseeable damage typical for this type of contract. Mandatory statutory and consumer rights remain unaffected.

15. Privacy

Our processing of personal data is described in our Privacy Policy. Polar, Apple, and Google separately process information needed for purchases and transaction administration under their own privacy documentation.

16. Changes to These Terms

We may update these Terms where reasonably necessary because of changes to the Service, law, security requirements, or business operations. Where a change materially affects an existing contractual relationship, we will provide notice and obtain consent where required by law. Changes will not retroactively remove rights that have already arisen.

17. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. If you are a consumer, this does not deprive you of mandatory protections provided by the law of the country of your habitual residence. Mandatory jurisdiction rules remain unaffected.

18. Contact